FAQ

Welcome to the Furvago Frequently Asked Questions page.
 If you need more assistance, please don’t be afraid to reach out!

Question 1: How long will it take for my order to ship?

Answer:

Estimated shipping process

• Process Time: [1–2 business days]

• Transit Time: [6–8 business days]

• Estimated Delivery Time: [7–10 business days]

For more details, review our Shipping Policy

Question 2: How much is the shipping cost?

Answer: We offer free shipping on any product in our store within the United States
For deeper information, visit our Shipping Policy:

Question 3: Where is Furvago from?

Answer:
Furvago is a United States based online business offering a selection of high-quality pet products with free shipping available within the United States

Question 4: What if I receive a damaged product?

Answer:
If you receive a damaged product we will replace it at no cost to you. Please reach out to our team within 30 days of receiving your order.

For full details, see our Return Policy

Question 5: Can I cancel my order after I have ordered?

Answer:
Yes you can. We offer a 24-hour cancellation timeframe.
To cancel your order within this timeframe, please reach out to our team as soon as possible.

Question 6: What is your return policy?

Answer:
We offer a simple and hassle-free return process within 30 days.
Full information can be found in the Return Policy

Question 7: How long will it take to receive my refund after returning an item?

Answer:
Once your return is received and inspected by our staff, your refund will be eligible.
Refunds are assigned to your original payment method within 7 business days, depending on your payment provider.

For more details, visit our Refund Policy

Question 8: Do you offer any warranties within a product?

Answer:
Yes. We offer a 30-day warranty on all purchases.
For more information, please visit our Return Policy

Question 9: How can I contact your team?

Answer:
You can reach our  team through our Contact Us or by emailing us directly at: info@furvago.com

 

Question 10: Do you ship outside the United States?

Answer:
No. At this time, we ship exclusively within only the United States

Question 11: Do you have a physical store location?

Answer:
We do not. have a physical store location at the moment. We are a strictly online store only. This allows us to have competitive pricing with a wide variety of products.

Question 12: Am I able to place a bulk order for my organization?

Answer:
Yes, bulk orders are available.
Please contact our customer support team for further details and pricing. 

Question 13: What is the process for exchanging a product from Furvago?

Answer:
Exchange instructions and information are  in our Return Policy

Question 14: Am I able to see where my order is?

Answer:
Yes. Once your order has shipped, you can track it using our Tracking Page

Contact Information

Store Address: 1216 Brandywine Road, Crown Point Indiana 46307, United States

Store Email: info@furvago.com

Store Phone: 2193777871

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00PM (CST)

We do our best to respond to your e-mail within 1–2 business days.